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FAQ

Starting therapy comes with questions. Here are answers to some of the things people ask most often.

FAQs

YOU MIGHT BE WONDERING

Getting Started

  • Absolutely! I offer a complimentary 15-minute consultation so we can connect, talk a little about what you’re looking for, and see if working together feels like a good fit. There’s no pressure or commitment. It’s just a chance to ask questions and get a feel for what therapy with me might be like.

  • I offer appointments Mondays from 1:00–7:00 pm and Tuesdays through Thursdays from 9:00 am – 3:30 pm, with both in-person and virtual options available. I’m currently accepting new clients and would love to connect!

  • Most clients start with weekly or every-other-week sessions, depending on their needs, goals, and availability. We’ll talk about what feels like the right fit during your first session and can adjust the frequency as things change along the way.

  • Finding the right therapist matters! The complimentary consultation is a chance to talk about what you’re looking for, ask questions, and get a feel for whether working together feels like a good fit.

Sessions + Fees

  • Sessions are $135 for a 50-minute appointment.

    Willow Counseling is a self-pay practice, which means your care is not dependent on insurance approval or requirements. For some clients, self-pay also offers greater privacy because a mental health diagnosis and details about your treatment do not need to be submitted to an insurance company for payment.

    HSA and FSA cards are accepted.

  • Willow Counseling is a self-pay practice and does not bill insurance directly.

    HSA and FSA cards are accepted, and I’m happy to provide a superbill upon request that you can submit to your insurance company for possible out-of-network reimbursement. Because every plan is different, I recommend checking with your insurance provider to learn more about your specific out-of-network benefits.

  • Yes! Telehealth sessions are available through a secure video platform, so you can attend therapy from wherever you feel comfortable, as long as you’re physically located in Kansas or Missouri at the time of your session.

    In-person sessions are also available at my office in Olathe, Kansas.

  • Willow Counseling is part of Ever Forward Counseling Collective (EFCC) in Olathe, Kansas. We are located on the corner of 151st Street and Black Bob Road in South Olathe.

Therapy at Willow

  • Your first session is 50 minutes and gives us some time to get to know each other and talk about what’s bringing you to therapy. We’ll review your intake, go over any questions about paperwork or policies, and start getting a sense of what you’d like support with.

    Before we wrap up, we’ll talk about scheduling and how often it makes sense to meet moving forward. You don’t need to come prepared with the “right” things to say. We’ll figure it out together.

  • I’m a certified EMDR therapist (EMDR-C) through EMDRIA and hold a certification in perinatal mental health (PMH-C) through Postpartum Support International (PSI).

    I also regularly participate in continuing education and advanced trainings so my work stays current, thoughtful, and grounded in best practices.

  • EMDR (Eye Movement Desensitization and Reprocessing) is a type of therapy that helps your brain process experiences that still feel stuck or overwhelming. Rather than only talking through what happened, EMDR uses bilateral stimulation to help your brain work through memories, emotions, and beliefs in a different way.

    For more information and resources, visit EMDR International Association (EMDRIA).

  • Perinatal mental health refers to your emotional and mental well-being during pregnancy, postpartum, and after pregnancy or infant loss. It’s a season that can bring a lot of change, and sometimes more complicated feelings than you expected.

    Perinatal mental health conditions are the most common complication of pregnancy and childbirth. If you’re struggling, you don’t have to wait until things feel “bad enough” to reach out for support.

    For more information and resources, visit Postpartum Support International.

The Details

  • Life happens, and sometimes plans need to change. If you need to cancel or reschedule, I ask that you provide at least 24 hours’ notice.

    Your first late cancellation or missed appointment is at no charge. After that, appointments cancelled with less than 24 hours’ notice or missed appointments will be charged the full session fee of $135.

  • If you’re paying for therapy without using insurance, you have the right to receive a Good Faith Estimate of the expected cost of your care under the federal No Surprises Act.

    You’ll receive a Good Faith Estimate as part of the intake process, and you’re welcome to request an updated copy at any time.

    Learn more about your rights at cms.gov/nosurprises.

  • You can review Willow Counseling’s Notice of Privacy Practices and Website Terms of Use anytime using the links below. These documents provide additional information about your privacy rights, how information is handled, and the terms that apply when using this website.

Crisis + Emergency Support

  • Willow Counseling is an outpatient therapy practice and is not able to provide immediate or 24/7 crisis services.

    If you are experiencing a mental health emergency or need immediate support:

    • Call or text the 988 Suicide & Crisis Lifeline at 988

    • If you’re in Johnson County, Kansas, contact Johnson County Mental Health Center’s 24/7 Crisis Line at 913-268-0156

    • Call 911 or go to your nearest emergency room if you are experiencing an immediate emergency

WORDS FROM CLIENTS

Client Experiences

I love Caity and feel comfortable telling her anything.

“

Caity provided me with many tools to help manage my anxiety on my own. I know that I can always go back when I need a check in and plan to do so in the future.

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I have referred several friends and love my sessions with Caity.

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Caity is amazing and the best thing that has ever happened to my mental health.

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Caity has been beyond amazing during my time with her. I look forward to my sessions because I know I’m always going to walk away with more tools to navigate my life 🤍

“

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